Welcome to Pet Planet. By accessing or using our website (petplanet.org.uk) and services, you agree to be bound by the following our Terms and Conditions. Please read them carefully.

About Us

Pet Planet (“we”, “us”, “our”) operates as an online store providing pet products through third-party suppliers and partners. Our registered location is in the United Kingdom.

Use of Website

• You agree to use this website for lawful purposes only.

• You must not misuse the website by introducing viruses, attempting to gain unauthorised access, or engaging in fraudulent activity.

• All content, text, and images on this website are owned by Pet Planet or licensed to us. They may not be copied, reproduced, or distributed without permission.

Products & Orders

• All orders placed through our website are subject to acceptance and availability.

• Product descriptions, images, and prices are provided in good faith but may occasionally contain errors. We reserve the right to correct these before or after accepting an order.

• Once you place an order, you will receive an email confirmation. This confirmation does not guarantee acceptance of the order. We may refuse or cancel an order if:

• The product is unavailable.

• We cannot verify payment details.

• There is an error in pricing or product information.

Pricing & Payment

• All prices are listed in GBP (£) and include applicable UK taxes unless stated otherwise.

• Payments must be made in full at the time of ordering. We accept payment through trusted third-party processors (such as Stripe, PayPal, or credit/debit cards).

Shipping & Delivery

• Delivery times are estimates only. As we work with third-party suppliers, delays outside our control may occur.

• We are not liable for any loss caused by delivery delays.

• Risk passes to you once products are delivered to the address provided at checkout.

Returns & Refunds

• Please refer to our separate Returns Policy for detailed information.

• Products must be returned in unused condition and in original packaging, where applicable.

• Refunds are processed once the returned item is received and inspected.

Limitation of Liability

• To the maximum extent permitted by law, Pet Planet is not liable for any indirect, incidental, or consequential damages arising from use of our website or products.

• Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date. Continued use of the website constitutes acceptance of the revised terms.

Contact Us
If you have any questions regarding these Terms and Conditions, please contact us at:
📧 support@petplanet.org.uk